Refund Policy

Satisfaction Guarantee

At Eesan Thiruvadi, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely happy with your order, you may request a refund within 30 days of receiving your item.

Eligibility for Refunds

To be eligible for a refund, the item must be unused, in the same condition as when it was received, and in its original packaging. Custom or personalized items are non-refundable unless they arrive damaged or defective.

Requesting a Refund

To initiate a refund, please contact our customer service team with your order number and a brief explanation of the reason for your request. Our team will assist you throughout the process.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 working days.

Partial Refunds

Partial refunds may be issued in certain situations, such as items not in their original condition, items damaged not due to our error, or items returned more than 30 days after delivery.

Non-Refundable Items

Gift cards and custom-made products are non-refundable. Sale items will be refunded at the sale price only.

Cancellation Policy

Order Cancellation

Orders can be canceled within 24 hours of placing the order. To cancel, please contact our customer service team as soon as possible.

Cancellation After Shipping

If your order has already been shipped, it cannot be canceled. However, you may return the item following our return process.

Refund for Cancelled Orders

Orders canceled within the 24-hour window will receive a full refund to the original payment method within 5-7 working days.